Consumer Psychology and Behaviour Design Blog

From the science of behaviour design and consumer psychology to hands-on tips for conducting user interviews, we explore the tools and mindsets that help you design better experiences; for users, and for yourself. Whether you're curious about how people think, or you're preparing for your next big job interview, you'll find insights here to help you grow with purpose and land the role that fits you best.

Understanding Discourse Analysis in Qualitative Research

Understanding Discourse Analysis in Qualitative Research

Understanding Discourse Analysis in Qualitative ResearchGary van Broekhoven
Published on: 26/05/2025

Learn how discourse analysis reveals hidden meaning in language, decodes user behaviour, and helps UX and marketing teams design more impactful products.

Consumer PsychologyCustomer Discovery
User Research: A Friendly How-To

User Research: A Friendly How-To

User Research: A Friendly How-ToGary van Broekhoven
Published on: 01/05/2025

A practical, conversational guide to user research - interviews to insights; designed for marketers, designers, and product teams who want to do it right.

Behaviour DesignConsumer PsychologyCustomer Discovery
Use DISC to Build Interview Rapport

Use DISC to Build Interview Rapport

Use DISC to Build Interview RapportGary van Broekhoven
Published on: 10/04/2025

Build rapport fast in user interviews using empathy, listening, and the DISC model—turning awkward chats into insights that shape great products.

Behaviour DesignConsumer Psychology
Beginner’s Guide to UX Ethnography

Beginner’s Guide to UX Ethnography

Beginner’s Guide to UX EthnographyGary van Broekhoven
Published on: 08/04/2025

Discover how ethnographic research helps UX designers uncover real behaviours, build empathy, and design better products through real-world observation.

Behaviour DesignConsumer Psychology

“It’s not what they drive that counts but what drives them.”

Gary van Broekhoven

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